1. What is the woman doing?

Changing her flight schedule
Booking a hotel room
Making an appointment
Purchasing a book

2. Why is the woman concerned?

Her plane has been delayed
The book she wants is sold out
The hotel room is fully booked
She may not be able to come back early

3. When will the woman most likely come back?

On November 13
On November 14
On November 15
On November 16

4. What are the speakers discussing?

An ongoing project
A new co-worker
A bank loan
A client’s company

5. What has Crystals Consulting done lately?

Fired some workers
Moved to another location
Received a bank loan
Closed a deal

6. What will the woman most likely do next?

Make a phone call
Attend a meeting
Sign a contract
Go to the bank

7. Who most likely is the woman?

A client
A repair person
A delivery person
The man’s secretary

8. What did the woman forget to do?

Call a client
Deliver a product
Make some copies
Finish the report

9. Where will the woman go next?

To Mr. Wong’s office
To the post office
To the floor below
To see a reporter

10. Where is this conversation taking place?

In a bank
At a coffee shop
In a library
At a grocery store

11. What does the man ask the woman to do for him?

Find the book he is looking for
Give him some change
Guide him to the floor below
Recommend a good bookstore

12. Why will the man go downstairs?

To buy some coffee
To get something copied
To read a book
To go to the bank

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